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Help Centre

Guides for getting the most from HandsFreeApply. Signed in? Use Support in your dashboard for account-specific help.

  • Tracking applications

    Statuses, proof of application and filters.

    • How can I see which jobs you've applied for?

      Every application appears in your tracker with the company, role, location, salary, date, who applied, the CV used and proof of submission such as a confirmation screenshot or application ID.

    • Who actually submits my applications?

      Trained HandsFreeApply application specialists. We use software to organise listings and check them against your preferences, but a person reviews each role and submits each application. Every submission shows who applied and when.

  • Your search preferences

    Roles, locations, salary and exclusions.

    • Can I change target jobs?

      Yes. Edit your target roles, industries, salary and locations in Preferences. Changes apply to new applications and are recorded with a timestamp so you can see what changed and when.

    • Can I exclude particular employers?

      Yes. Add companies or industries to your exclusion list — for example your current employer. Our team checks every role against it before applying.

    • Can I choose which jobs you apply for?

      Yes. Choose Review First and we'll show you each role before submitting — you approve or skip it. Choose Auto Approve and we'll submit roles that match your preferences without waiting. You can switch at any time.

  • Plans and billing

    Upgrades, add-ons, invoices and cancellation.

    • Can I upgrade my plan?

      Yes, from Billing. We show the new monthly price, the extra applications you'll get and the prorated amount before you confirm. Extra applications are added as soon as payment succeeds.

    • Can I cancel my subscription?

      Yes — Dashboard → Billing → Manage Subscription → Cancel Subscription. It takes two clicks and there's no phone call or retention form.

    • What happens if I run out of applications?

      We stop applying and let you know. You'll never be charged for applications you didn't buy. Add extra applications, buy a pack or change your plan to continue.

  • CVs and documents

    Uploading, versions and which CV is used.

    • Can I update my CV?

      Yes. Upload a new version in Documents and mark it as primary. New applications use it immediately; each application records which CV version was sent.

  • Pausing your search

    Stop and resume applications at any time.

    • Can I pause my job search?

      Yes. Pause from your dashboard and we stop submitting new applications straight away. Resume whenever you're ready. Pausing doesn't change your billing date — if you're on a monthly plan and want to stop payments, cancel instead.

  • Privacy and data

    Exports, deletion and GDPR.

    • How do you handle my personal data?

      We only use your information to run your job search. Documents are stored encrypted, access is limited to the staff working on your account, and payments are handled by Stripe — we never see or store your card number. You can download or delete your data from Settings. See our Privacy Policy for details, including your rights under UK and EU GDPR.

Can't find an answer? Contact us.